INSIGHTS
Three Years of Digital Claims Evolution: From Manual Review to Real-Time Settlement
Honghui Intelligent Research Group2026.08.296,582Read
Digital transformation of the claims process—from image upload and smart preliminary review to real-time settlement for small-value cases—significantly reduces customer wait times.
The key to process optimization lies in structuring documents and predefining rules, so that most validations for routine cases are completed at the submission stage.
Three Nodes for Efficiency Improvement
- Replace manual entry with OCR for document recognition
- Rule engine completes initial triage routing
- Real-time settlement for small claims
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