Announcement Regarding Service Arrangements During the Opening Period

Announcement Regarding Service Arrangements During the Opening Period

To enhance customer experience, we have optimized our service processes at the start of the annual business cycle. Physical branches will extend operating hours and add temporary service windows to handle peak inquiry volumes. Meanwhile, our online platform remains available 24/7, ensuring stable access to core functions such as policy inquiries and claims submission.

For complex business needs, we recommend scheduling a dedicated service representative in advance through official channels. We are expanding our customer support team to reduce response times and ensure efficient communication. For specific service hours and staff assignments, please refer to the notices posted by local branches. Contact our customer service hotline anytime for the latest guidance.

• Offline branches offer extended hours and express lanes.
• The online platform supports 24/7 self-service processing.
• For complex matters, we recommend scheduling an appointment with a dedicated representative in advance.