Announcement on Claims Process Transparency Initiatives

Advance claims service transparency and enhance customer experience

To enhance our customer service process, we have launched a transparency initiative for claims handling. By providing detailed status updates, clear document requirements, and published processing timelines, we aim to reduce information gaps, enable applicants to track their case progress easily, and improve overall service efficiency and satisfaction.

• Real-time case status updates with online progress tracking
• List all required documents upfront to avoid repeated corrections.
• Publish standard turnaround times for all stages and strengthen internal controls.

This initiative focuses on process visualization and standardization to enhance service predictability while ensuring compliance. Actual claim outcomes and policy applicability are subject to the insurance contract and final determination. This content does not constitute underwriting advice.