Announcement on the Release of Insurance Service Standards

Insurance Service Standards Release Notes

To enhance industry service quality, regulators recently issued a guidance document on insurance service standards. This announcement aims to define standard procedures for sales, claims processing, and customer inquiries, promoting the establishment of more transparent and compliant service systems by institutions.

Insurance institutions are required to strengthen internal training to ensure staff accurately understand and comply with relevant regulations. Digital tools should be leveraged to enhance service quality, reduce information asymmetry, protect consumer rights, and promote healthy, orderly market development.

• Standardize sales practices and strengthen disclosure obligations
• Streamline claims processing to improve efficiency and transparency.
• Improve the complaint mechanism and establish a fast-response channel

Specific implementation details are subject to officially issued normative documents. Each institution shall formulate detailed rules based on its own circumstances to ensure continued compliance with regulatory requirements and jointly foster a fair and trustworthy insurance market environment.