Announcement on Accessibility Service Improvements

Announcement: Enhancing Accessibility Services

In alignment with national initiatives to advance barrier-free environments, we have systematically upgraded our offline branches and online service platforms. Our goal is to remove service barriers and ensure that all customer groups—including seniors and persons with disabilities—can access insurance consultation and services conveniently and equitably.

• Add physical access support facilities and low-height service counters
• Launched an accessible interface for older adults with screen reader support and adjustable font sizes.
• Launch a dedicated sign language video customer service line and an emergency assistance fast-track channel.

This update streamlines processes and leverages technology to lower the barrier to entry while ensuring information security. For specific service standards and scope, please refer to the notices posted at your local branch or the latest official guidelines. We will continue to gather feedback to refine these details.