Announcement: Annual Service Review and Commitment

Annual Service Review and Commitment to Continuous Improvement

This year, we systematically reviewed our claims process and service response mechanisms to address our clients' core needs. Leveraging digital tools to enhance business transparency, we ensure seamless coordination across all stages, delivering a more robust and convenient experience for both institutional and individual clients.

• Optimize online claim reporting and document submission channels to shorten review cycles.
• Establish a routine customer feedback collection and analysis mechanism
• Enhance professional training for service staff to improve the accuracy of consultations.

Looking ahead, we will continue to uphold compliance principles, deepen our service offerings, and ensure continuous improvement in service quality. For specific coverage details and rights, please refer to the insurance policy terms.