Announcement on Expanding Rural Service Coverage

Announcement on Expanding Rural Service Coverage

To actively support the national rural revitalization strategy and further optimize our insurance service network, we are expanding our offline service outlets and online reach in rural areas. This initiative aims to improve access and convenience for grassroots financial services, effectively meeting the risk protection needs of farmers and agricultural enterprises.

By deepening partnerships with local institutions, the company will strengthen service penetration in remote areas, advance age-friendly modifications, and digitize processes to ensure high-frequency services such as basic claims consultation and policy maintenance are accessible nearby. Simultaneously, we will establish a regular training mechanism to enhance frontline staff expertise, ensuring consistent service quality through standardized workflows.

• Add service stations in county-level and lower-tier areas
• Optimize mobile remote underwriting and claims processing.
• Conduct disaster prevention and loss mitigation awareness campaigns for farmers.

These measures will be implemented in phases. Please refer to the announcements from local branches and the terms of your insurance contract for specific service details and applicable scope. We are committed to building a multi-level, widely covering rural insurance service system to support stable agricultural production and increased farmer income.