客户服务中心改造升级安排
为进一步提升服务响应效率与客户体验，公司决定对线下客户服务中心进行局部功能优化与硬件设施更新。本次改造旨在通过流程梳理与环境改善，更好地满足日常咨询、保全变更及理赔受理等基础服务需求。
改造期间，部分窗口业务将暂停现场办理，建议客户优先使用官方APP或微信小程序在线提交申请。同时，全国统一客服热线保持7×24小时畅通，专业坐席人员将继续提供电话指导与远程协助服务，确保业务连续性不受影响。
- 线上渠道：官网、APP及微信端正常运营
- 电话咨询：客服热线全天候接听并记录诉求
- 线下网点：具体恢复时间以当地公告为准
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